Customer Service & Sales Support Specialist

Quirch Foods, LLC; Winter Haven (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

401K savings plan

Paid holidays

Job summary

Quirch Foods, LLC is hiring a Customer Service Representative in Winter Haven, FL to support our growing customer base. You will handle calls, process orders, and resolve issues to ensure customer satisfaction.

The role emphasizes accurate data entry, CRM use, and teamwork in a fast-paced environment. Ideal candidates have strong communication, patience, and problem-solving abilities, with a focus on building long-term customer relationships.

Qualifications

• Must be at least 18 years of age.
• Experience in customer service preferred.
• Strong communication and active listening skills.

Responsibilities

• Open and maintain customer accounts by recording information.
• Resolve product or service problems and ensure timely resolution.
• Manage large volumes of incoming calls and sales inquiries.
• Identify needs and recommend solutions to customers.
• Record and file customer interactions and account updates.
• Meet personal and team sales targets and call handling quotas.

Skills

Customer support

Negotiation

Communication

Active listening

Patience

Phone skills

CRM systems

Multitasking

Microsoft Office

Education

High School diploma

Tools

CRM software

Microsoft Office

Job description

Quirch Foods, LLC is hiring a Customer Service Representative in Winter Haven, FL to support our growing customer base. You will handle calls, process orders, and resolve issues to ensure customer satisfaction.

The role emphasizes accurate data entry, CRM use, and teamwork in a fast-paced environment. Ideal candidates have strong communication, patience, and problem-solving abilities, with a focus on building long-term customer relationships.