Customer Experience & Solutions Specialist

quirchfoods; Winter Haven (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

401K savings plan

Paid holidays

Personal time off

Employee discounts

Job summary

Quirch Foods is seeking a customer service representative to open and maintain customer accounts, resolve problems, and provide accurate information. You will manage large volumes of calls and help identify customer needs.

The role emphasizes communication, problem solving, CRM familiarity, and multitasking in a fast-paced environment. A high school diploma is required; college degree preferred.

Qualifications

• Must be at least 18 years of age.
• Proven customer support experience
• Negotiation, Market Knowledge, and Ability to Work Under Pressure
• Excellent communication, presentation skills, and active listening.
• Patience, Positive Attitude, Attention to Detail, People Oriented
• Strong phone contact handling skills
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize and manage time effectively.
• Computer skills of Microsoft Office, Spreadsheets, Email communication.

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Other duties as assigned.

Skills

Customer service

Communication skills

Active listening

Multitasking

CRM systems

Time management

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Quirch Foods is seeking a customer service representative to open and maintain customer accounts, resolve problems, and provide accurate information. You will manage large volumes of calls and help identify customer needs.

The role emphasizes communication, problem solving, CRM familiarity, and multitasking in a fast-paced environment. A high school diploma is required; college degree preferred.