Customer Service Representative

Quirch Foods, LLC; Winter Haven (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

401K savings plan

Paid holidays

Job summary

Quirch Foods, LLC is hiring a Customer Service Representative in Winter Haven, FL to support our growing customer base. You will handle calls, process orders, and resolve issues to ensure customer satisfaction.

The role emphasizes accurate data entry, CRM use, and teamwork in a fast-paced environment. Ideal candidates have strong communication, patience, and problem-solving abilities, with a focus on building long-term customer relationships.

Qualifications

• Must be at least 18 years of age.
• Experience in customer service preferred.
• Strong communication and active listening skills.

Responsibilities

• Open and maintain customer accounts by recording information.
• Resolve product or service problems and ensure timely resolution.
• Manage large volumes of incoming calls and sales inquiries.
• Identify needs and recommend solutions to customers.
• Record and file customer interactions and account updates.
• Meet personal and team sales targets and call handling quotas.

Skills

Customer support

Negotiation

Communication

Active listening

Patience

Phone skills

CRM systems

Multitasking

Microsoft Office

Education

High School diploma

Tools

CRM software

Microsoft Office

Job description

## Customer Service RepresentativeApply: Winter Haven, Florida: Full time: Posted 2 Days Ago: JR102876It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.Essential Duties and Responsibilities:Open and maintain customer accounts by recording account informationResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintain financial accounts by processing customer adjustmentsRecommend potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContribute to team effort by accomplishing related results as neededManage large amounts of incoming callsGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesOther duties as assigned.Qualifications and Requirements:Must be at least 18 years of age.Customer Service SkillsProven customer support experienceNegotiation, Market Knowledge, and Ability to Work Under PressureExcellent communication, presentation skills, and active listening. Phone Skills, Listening Skills, Resolving ConflictPatience, Positive Attitude, Attention to Detail, People OrientedStrong phone contact handling skillsFamiliar with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersAbility to multitask, prioritize and manage time effectively.Computer skills of Microsoft Office, Spreadsheets, Email communication.High school diploma or equivalent; college degree preferredBenefits you will enjoy:Comprehensive benefits package that includes: Medical, Dental, Prescription Drug Plan, Disability Plan, Life insurance Plan401K savings PlanPaid HolidaysPersonal Time offEmployee DiscountsQuirch Foods is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.### About Us**We are Quirch Foods. Our Passion is your Joy.**We are one of the largest distributors of food products in the U.S., Latin America, and the Caribbean, with a customer list that includes independent and chain supermarkets, foodservice distributors, processors and manufacturers, cruise lines, and restaurants.With 55 years of solid history and experience, today we operate a fleet of just under 500 refrigerated trucks and over 2.3 million square feet of combined distribution space through 22 facilities in Florida, Georgia, North Carolina, Tennessee, Alabama, Louisiana, Illinois, Texas, Washington, Oregon, and Puerto Rico. Quirch Foods owns a portfolio of proprietary food brands and offers domestic and international logistics, cold chain services, marketing support, as well as advanced technological solutions to provide unmatched service to its customers.Our culture is one of Win/Win, not just for our customers but also for every team member. We take pride in our diverse workforce, and each team member takes part in the company’s continuous growth.