Customer Service & Showroom Specialist

Quincaillerie Richelieu; West Village (MA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Employee Stock Purchase Plan

401(k) with employer matching

Paid vacation and holidays

Job summary

Richelieu is seeking a Customer Service Representative to support our North American clientele. You will handle calls, provide quotes, and assist showroom visitors while coordinating with sales reps.

Strong product knowledge and problem-solving skills are essential for resolving project issues in a fast-paced environment. Full-time, Monday–Friday dayshift, with opportunities for growth and a collaborative team culture.

Qualifications

• Related experience in a similar position.
• Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials.
• Developed customer service, problem-solving, and project management skills.
• Team-oriented, shows initiative.
• Strong sense of drive and creativity.
• AS400 experience preferred but not mandatory.
• High School graduate, some college courses preferred.
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks.

Responsibilities

• Answer phone calls from customers placing orders as well as provide sales quotes.
• Work closely alongside outside sales representatives with customer orders and quotes.
• Assist walk-in customers in the showroom with questions and order placement.
• Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom.
• Research product solutions for customers to solve field-project issues.
• Hours of operation are Monday to Friday dayshift.

Skills

Customer service

Cabinetry knowledge

Problem solving

Teamwork

Initiative

AS400 experience

Office software

Education

High School diploma

Tools

AS400

Excel

Word

Outlook

Job description

Richelieu is seeking a Customer Service Representative to support our North American clientele. You will handle calls, provide quotes, and assist showroom visitors while coordinating with sales reps.

Strong product knowledge and problem-solving skills are essential for resolving project issues in a fast-paced environment. Full-time, Monday–Friday dayshift, with opportunities for growth and a collaborative team culture.