Customer Service & Shop Operations Coordinator

Penske Truck Leasing Co.; Kent (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

Penske Truck Leasing Co., L.P. in Kent, WA is seeking a Customer Service Coordinator who will schedule preventative maintenance, coordinate outside repairs and manage the shop work plan. You will interact with customers to provide maintenance updates and ensure timely, quality service.

The role requires hands-on mechanical experience and strong administrative skills to maintain parts availability, vendors, and scheduling programs, while ensuring safety and DOT/OSHA compliance.

Qualifications

• 2 years of customer service experience
• At least 1 year of hands on mechanical experience
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs preferred
• Understand and comply with Penske management instructions
• DOT, OSHA and Penske safety policies must be followed
• Regular, predictable, full attendance is essential
• Willingness to travel and pass background/drug screening

Responsibilities

• Develop daily and weekly workforce plans by considering customer needs, repairs, parts, technician skills and hours.
• Communicate with customers for maintenance updates and scheduling changes.
• Assure Penske Rental units are maintained and prepared for customers
• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and schedule adherence
• Provide customer service to ensure satisfaction and repeat business
• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Perform other projects as assigned

Skills

Customer service

Hands-on mechanic experience

Supervisory experience

Service scheduling

Education

High School diploma or equivalent

Associates/Bachelors preferred

ASE certification preferred

Tools

Service scheduling programs

Diagnostic programs

Job description

Penske Truck Leasing Co., L.P. in Kent, WA is seeking a Customer Service Coordinator who will schedule preventative maintenance, coordinate outside repairs and manage the shop work plan. You will interact with customers to provide maintenance updates and ensure timely, quality service.

The role requires hands-on mechanical experience and strong administrative skills to maintain parts availability, vendors, and scheduling programs, while ensuring safety and DOT/OSHA compliance.