Customer Service & Shipping Specialist

PostNet International Franchise Corporation; Houston (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Bonus based on performance

Employee discounts

Free uniforms

Job summary

PostNet in Oak Forest, Houston is seeking a friendly, dependable Customer Service and Shipping Associate. You will assist customers with shipping, packaging, mailbox services, and other business needs, offering recommendations based on customer needs.

The role emphasizes customer service, computer skills, and a hands-on environment. A college degree is not required, and the schedule supports a stable daytime routine.

Qualifications

• Strong customer-service and computer skills.
• Comfortable learning new software.
• High school diploma or equivalent.

Responsibilities

• Provide friendly, professional service to customers in person, by phone, and by email.
• Process shipments through UPS, FedEx, DHL, and USPS.
• Help customers select appropriate shipping, packaging, and service options.
• Professionally pack customer items for shipment.
• Receive, sort, and distribute mail and packages for mailbox customers.
• Assist customers with mailbox and other PostNet services.
• Recommend products and services based on customer needs.
• Accurately process customer orders and payments.
• Learn and follow carrier requirements and PostNet operating procedures.
• Help maintain a clean, organized, and professional center.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Detail-oriented

Friendly demeanor

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Photoshop

Job description

PostNet in Oak Forest, Houston is seeking a friendly, dependable Customer Service and Shipping Associate. You will assist customers with shipping, packaging, mailbox services, and other business needs, offering recommendations based on customer needs.

The role emphasizes customer service, computer skills, and a hands-on environment. A college degree is not required, and the schedule supports a stable daytime routine.