Customer Service and Shipping Associate

PostNet International Franchise Corporation; Houston (TX); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Bonus based on performance

Employee discounts

Free uniforms

Job summary

PostNet in Oak Forest, Houston is seeking a friendly, dependable Customer Service and Shipping Associate. You will assist customers with shipping, packaging, mailbox services, and other business needs, offering recommendations based on customer needs.

The role emphasizes customer service, computer skills, and a hands-on environment. A college degree is not required, and the schedule supports a stable daytime routine.

Qualifications

• Strong customer-service and computer skills.
• Comfortable learning new software.
• High school diploma or equivalent.

Responsibilities

• Provide friendly, professional service to customers in person, by phone, and by email.
• Process shipments through UPS, FedEx, DHL, and USPS.
• Help customers select appropriate shipping, packaging, and service options.
• Professionally pack customer items for shipment.
• Receive, sort, and distribute mail and packages for mailbox customers.
• Assist customers with mailbox and other PostNet services.
• Recommend products and services based on customer needs.
• Accurately process customer orders and payments.
• Learn and follow carrier requirements and PostNet operating procedures.
• Help maintain a clean, organized, and professional center.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Detail-oriented

Friendly demeanor

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Photoshop

Job description

Benefits

• Free uniforms
• Paid time off
• 401(k) matching
• Bonus based on performance
• Employee discounts

PostNet – 1337 W 43rd St, Ste B, Oak Forest, Houston, TX

Pay

$16.00–$19.00 per hour, based on experience

Job Type

Full-Time | 35–40 hours per week

Schedule

Five days per week within our operating hours: Monday–Friday, 9:00 AM–6:00 PM, and Saturday, 10:00 AM–2:00 PM. Saturday availability is required. Employees working Saturday receive a weekday off.

About The Position

PostNet in Oak Forest is looking for a friendly, dependable, and detail-oriented Customer Service and Shipping Associate to join our team.

This is a hands‑on, customer‑facing position focused on helping customers with shipping, packaging, mailbox services, and other business needs. You'll work directly with customers throughout the day, helping them understand their options and recommending solutions based on their needs.

The ideal candidate has strong customer‑service and computer skills, enjoys working with people, and is comfortable learning new systems and processes.

Previous experience in a shipping center, print or copy center, office-services business, or similar customer-service environment is preferred but not required. Familiarity with Adobe Acrobat, Photoshop, or other Adobe products is also a plus.

Why Work With Us?

• 401(k) with company match

• Two weeks paid vacation after one year, plus paid holidays

• Predictable daytime schedule with no evening shifts

• Short Saturday shift: 10:00 AM–2:00 PM, with a weekday off

• Employee discounts on qualifying products and services

• Company-provided uniforms

• Paid training

• Opportunities for increased responsibility and advancement

What You'll Do

• Provide friendly, professional service to customers in person, by phone, and by email.
• Process shipments through UPS, FedEx, DHL, and USPS.
• Help customers select appropriate shipping, packaging, and service options.
• Professionally pack customer items for shipment.
• Receive, sort, and distribute mail and packages for mailbox customers.
• Assist customers with mailbox and other PostNet services.
• Recommend products and services based on customer needs.
• Accurately process customer orders and payments.
• Learn and follow carrier requirements and PostNet operating procedures.
• Help maintain a clean, organized, and professional center.

What We're Looking For

• Strong customer-service and communication skills.
• Friendly and comfortable working directly with customers.
• Dependable, punctual, and detail-oriented.
• Comfortable using computers and learning new software.
• Able to manage multiple customers and priorities in a fast-paced environment.
• Comfortable recommending products and services rather than simply processing transactions.
• Willing to learn shipping, packaging, mailbox, and other PostNet services.
• Available to work Saturdays from 10:00 AM–2:00 PM.
• High school diploma or equivalent.

Experience That Gives You an Advantage

Previous experience in shipping and packaging, print or copy centers, office services, retail customer service, or a similar environment is a plus.

Familiarity with Adobe Acrobat, Photoshop, or other Adobe Creative Cloud applications is helpful but not required.

A college degree is not required.

Physical Requirements

This position requires regular standing and movement throughout the workday and handling customer packages and packing materials.

Candidates must be able to perform the essential functions of the position, including safely lifting and moving packages weighing up to approximately 50 pounds, with or without reasonable accommodation.

Starting pay is $16.00–$19.00 per hour, based on relevant experience and demonstrated skills.

If you enjoy helping customers, solving problems, working with technology, and learning new skills, we'd like to hear from you.

• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.