Customer Service & Shipments Coordinator

A. Duie Pyle, Inc.; Chester (Delaware County); Hybride; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly pay

Paid vacation, PTO, and annual HOLID

Medical, Dental, Vision and Life

401(k) with Company Match; Profit Sh 1

Short Term and Long Term Disability

Wellness Programs

Résumé du poste

A. Duie Pyle, Inc. is seeking a Customer Service Representative to join our team as a key point of contact for internal and external customers, handling inquiries, scheduling shipments, resolving issues and ensuring clear, timely communication to deliver exceptional service.

We value attention to detail and the ability to thrive in a fast-paced environment. Proficiency with MS Office and basic typing skills are important as you support daily operations, tracking, communication, and reporting

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills

Responsabilités

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and or freight charges
• Coordinating with internal departments as well as partners, delivery agents, brokers, and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers, drivers, and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with "My Pyle" registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality, Process Knowledge Assessment, Adherence to Schedule, "Make Busy" %, Contacts per Hour)

Connaissances

Customer service

Attention to detail

Task prioritization

Teamwork

Outils

MS Office (Word, Excel, Outlook)

Typing

Description du poste

A. Duie Pyle, Inc. is seeking a Customer Service Representative to join our team as a key point of contact for internal and external customers, handling inquiries, scheduling shipments, resolving issues and ensuring clear, timely communication to deliver exceptional service.

We value attention to detail and the ability to thrive in a fast-paced environment. Proficiency with MS Office and basic typing skills are important as you support daily operations, tracking, communication, and reporting