Warehouse Customer Service Specialist: Shipments & Scheduling

A. Duie Pyle, Inc.; Allentown (Lehigh County); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay via direct deposit

8:00 AM - 4:30 PM; Monday-Friday

Paid vacation, PTO, and annualolidays

Medical, Dental, Vision and Life Ins

401(k) with Company Match; Profit Shg

Short/Long Term Disability

Wellness programs and discounts

Job summary

A. Duie Pyle, Inc. is seeking a Warehouse Customer Service Representative in Allentown, PA to serve as a point of contact for customers and internal teams.

This role manages inquiries, schedules shipments, handles requests, resolves issues, and ensures clear, timely communication to deliver exceptional service. The ideal candidate has 1 year of customer service experience, comfort with MS Office, and the ability to prioritize tasks in a fast-paced environment.

Qualifications

• 1 year of prior customer service experience preferred.
• Experience in a fast-paced work environment; strong attention to detail.
• Strong familiarity with MS Office (Word, Excel and Outlook); basic typing skills.
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and/or as part of a team.
• Willingness to maintain a flexible schedule to meet the needs of the business, including early mornings, evenings, and some holidays.

Responsibilities

• Scheduling pick-ups, tracing shipments, providing shipment ETAs, rate quotes, and/or freight charges.
• Coordinating with internal departments, partners, delivery agents, brokers and container stations to schedule shipments and handle customer issues.
• Scheduling delivery appointments and handling re-consignments.
• Coordinating communication with customers, drivers and Accounts Receivable regarding Driver Collect and COD shipments.
• Ensuring the accurate billing of shipments.
• Compiling and delivering custom reports; performing daily audits of reports.
• Documenting all customer interactions for follow-up and record keeping purposes.
• Assisting customers with “My Pyle” registration and utilization of our website.
• Meeting KPIs (Call Quality, Process Knowledge Assessment, Adherence to Schedule, Contacts per Hour).

Skills

Customer service

Attention to detail

Teamwork

Multitasking

Tools

MS Office

Job description

A. Duie Pyle, Inc. is seeking a Warehouse Customer Service Representative in Allentown, PA to serve as a point of contact for customers and internal teams.

This role manages inquiries, schedules shipments, handles requests, resolves issues, and ensures clear, timely communication to deliver exceptional service. The ideal candidate has 1 year of customer service experience, comfort with MS Office, and the ability to prioritize tasks in a fast-paced environment.