Customer Service & Scheduling Specialist — Membership Sales

High 5 Plumbing; Golden (CO); On-site; USD 32,842,000 - 74,501,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

Company-Matched 401(k)

Weekly pay

Paid holidays + PTO

Career growth & training

Bonus opportunities

Job summary

High 5 Plumbing, Heating, Cooling & Electric is seeking a Customer Service Representative to be the first point of contact for customers, schedule appointments, and support technicians in the field. We provide training, support, and the tools you need to succeed while building a career with a company that values teamwork and outstanding customer care.

At High 5, our mission is to come together to create a positive impact on our team, clients, and community.

Qualifications

• Previous customer service, call center, or scheduling experience.
• Strong communication and phone skills.
• Comfortable discussing memberships and services.
• Highly organized with attention to detail.
• Able to multitask in a fast-paced environment.
• Positive attitude and team-oriented mindset.

Responsibilities

• Answer incoming customer calls promptly and professionally.
• Schedule service appointments accurately and efficiently.
• Assist customers with questions regarding services, pricing, and availability.
• Provide exceptional customer service and ensure a positive customer experience.
• Promote and sell company memberships and additional services.
• Confirm appointments and follow up with customers as needed.
• Maintain accurate customer records in the scheduling system.
• Coordinate with dispatch and field technicians to ensure smooth scheduling.
• Resolve customer concerns with professionalism and empathy.
• Meet individual and team performance goals, including membership sales and booking metrics.

Skills

Customer service

Scheduling

Communication

Sales

Multitasking

Team player

ServiceTitan

Tools

ServiceTitan

Job description

High 5 Plumbing, Heating, Cooling & Electric is seeking a Customer Service Representative to be the first point of contact for customers, schedule appointments, and support technicians in the field. We provide training, support, and the tools you need to succeed while building a career with a company that values teamwork and outstanding customer care.

At High 5, our mission is to come together to create a positive impact on our team, clients, and community.