Customer Service & Scheduling Specialist - HVAC/Electrical

Holtzople Heating & Air Conditioning; Emmitsburg (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

401(k) with company match

Performance incentives

Job summary

Holtzople Heating, Air Conditioning and Electrical Services is hiring a full-time Customer Service Representative to join our friendly team. You will be the first point of contact for customers, helping schedule HVAC and electrical service, answer questions, and keep information accurate.

You’ll manage calls and emails professionally, coordinate with technicians and managers, and guide customers through next steps while maintaining a positive experience.

Qualifications

• 3+ years of customer service or related experience preferred.
• Strong customer service and communication skills.
• Friendly, professional phone presence.
• Ability to multitask and manage changing priorities.
• Strong organization and attention to detail.
• Ability to remain calm and professional in a busy environment.
• Dependable follow-through and a positive attitude.
• Comfortable learning new systems and technology.
• Intermediate computer skills, including Word, Excel, Outlook, and ServiceTitan.
• Ability to work independently while contributing to a team.
• Previous HVAC, electrical, plumbing, home services, scheduling, or dispatching experience is a plus but not required.

Responsibilities

• Answer incoming calls and assist customers with their service needs
• Schedule HVAC and electrical service, maintenance, and estimate appointments
• Schedule return visits when equipment or parts become available
• Communicate appointment information, scheduling updates, and expected timelines
• Maintain accurate and current customer information
• Provide friendly and professional customer service by phone and email
• Coordinate with technicians, department managers, and other office team members
• Help customers understand next steps and resolve scheduling concerns
• Provide maintenance agreement billing information to the accounting team
• Complete additional customer service and administrative tasks as needed

Skills

Customer service

Communication

Phone presence

Multitasking

Organization

Attention to detail

Microsoft Word/Excel/Outlook

ServiceTitan

Tools

ServiceTitan

Job description

Holtzople Heating, Air Conditioning and Electrical Services is hiring a full-time Customer Service Representative to join our friendly team. You will be the first point of contact for customers, helping schedule HVAC and electrical service, answer questions, and keep information accurate.

You’ll manage calls and emails professionally, coordinate with technicians and managers, and guide customers through next steps while maintaining a positive experience.