Bilingual Warranty & Service Support Specialist

Installed Building Products; Greensboro (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(K) with company matching

Paid vacation and holidays

Scholarship opportunities

Employee Financial Assistance Program

Opportunities for growth and careerAdv

Job summary

Custom Door & Gate, part of the Installed Building Products family, is seeking a Customer Service Representative in Greensboro, NC to handle warranty and service calls, prepare job tickets, and coordinate with national builders and customers to ensure site readiness.

The role emphasizes multi-tasking, strong communication, and proficiency with CRM and MS Office. 1–2 years of experience, bilingual English/Spanish a plus, and a competitive hourly wage with benefits are offered.

Qualifications

• 1–2 years of customer service experience.
• Knowledge of accounting and CRM software.
• Fluent English/Spanish a plus.
• Proficient with Word, Excel, and Outlook.
• Excellent communication and interpersonal skills.
• Ability to prioritize, multitask, and manage time efficiently.
• Knowledge of customer service ethics, principles, and procedures.

Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Arrange work schedules
• Manage job work tickets with the internal system
• Contact national builders and customers to verify readiness of job sites

Skills

Customer service

CRM software

Bilingual English/Spanish

MS Office

Communication skills

Time management

Ethics in customer service

Tools

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites
  
  

Role Requirements

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures
  
  

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance
  
  

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO Statement

IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.