Customer Support & Scheduling Specialist — Water Solutions

Culligan - 41NE; Fargo (ND); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Free uniforms

Training & development

Medical insurance

Vacation time off

Company-paid training

Culligan product discounts

Annual recognition events

Job summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be successful, you should be detail-oriented, organized, and have strong interpersonal and communication skills. The role emphasizes problem solving, proactive sales support, and coordinating service and delivery schedules with the operations team.

Qualifications

• Minimum of two years of customer service experience required.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent communication skills, both written and verbal.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

Skills

Customer service

Communication

Time management

Project management

MS Office

Education

High school diploma or GED

Tools

MS Office

Job description

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be successful, you should be detail-oriented, organized, and have strong interpersonal and communication skills. The role emphasizes problem solving, proactive sales support, and coordinating service and delivery schedules with the operations team.