Customer Support & Scheduling Specialist

Water Treatment Equipment Co; Hilton Head Island (SC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Medical insurance

Job summary

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. This role requires collaborative scheduling with service and operations teams, effective problem-solving, and a focus on providing excellent

Qualifications

• High school diploma or GED required.
• Minimum of two years in customer service.
• Strong time management and project management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.

Responsibilities

• Extensive problem-solving, order processing, and helping to manage customer accounts.
• Provide proactive sales support by developing close relationships with customers.
• Schedule service and delivery orders.
• Coordinate schedules with the service/operations team.
• Contact customers for scheduling additional services or maintenance plans.
• Refer unresolved customer grievances to designated departments for further investigation.

Skills

Customer service

Time management

Project management

Communication

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs.

To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. This role requires collaborative scheduling with service and operations teams, effective problem-solving, and a focus on providing excellent