Customer Service & Scheduling Specialist

Arrow Pest Control; Broussard (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Arrow Pest Control in Broussard, LA is seeking a Customer Service Representative (CSR) to serve as the primary contact for customers. The CSR handles high volumes of calls, schedules and dispatches service appointments, assists customers with questions, and identifies opportunities to upsell pest control services.

The role works closely with technicians, Account Managers, and other departments to ensure accurate appointment details and up-to-date service information in company systems.

Qualifications

• Previous office experience is required.
• Experience in customer service, scheduling, dispatch, or a call center is preferred.
• Termite or pest control industry experience is a plus.
• Clear, professional communication with customers and coworkers.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with data entry and learning new software systems.

Responsibilities

• Handle a high volume of inbound calls in a professional manner.
• Schedule and dispatch pest control appointments.
• Assist customers with questions, concerns, and service issues.
• Identify opportunities to upsell or cross-sell services.
• Maintain accurate customer information, service records, and work orders.
• Collaborate with technicians, Account Managers, and other departments.
• Process customer payments and other account-related tasks.
• Follow procedures for scheduling, dispatching, and service recovery.

Skills

Excellent communication

Strong organizational skills

Multitasking

Customer-focused

Team-oriented

Job description

Arrow Pest Control in Broussard, LA is seeking a Customer Service Representative (CSR) to serve as the primary contact for customers. The CSR handles high volumes of calls, schedules and dispatches service appointments, assists customers with questions, and identifies opportunities to upsell pest control services.

The role works closely with technicians, Account Managers, and other departments to ensure accurate appointment details and up-to-date service information in company systems.