Inside Sales Specialist: Lead Nurturing & Appointments

Arrow-Termite-; Baton Rouge (LA); Presencial; USD 35.000 - 45.000; Jornada completa

Descripción de la vacante

Arrow Termite & Pest Control in Baton Rouge, LA, is seeking an Inside Sales Specialist to support the sales team with customer service, appointment scheduling, lead follow-up, and phone-based sales. You will be the primary contact for homeowners, Realtors, contractors, builders, Account Managers, and other business partners.

The role requires responding to incoming leads, scheduling inspections, explaining services and pricing, following up on opportunities, and maintaining organized records.

Formación

• One or more years of experience in customer service, inside sales, call center, appointment scheduling, insurance, medical scheduling, hospitality, or office administration.
• Previous sales or phone-based customer service experience preferred.
• Strong verbal and written communication skills.
• Confident and professional telephone presence.
• Ability to identify customer needs and confidently ask for an appointment or sale.

Responsabilidades

• Answer incoming telephone calls, emails, internet leads, and other customer inquiries while providing professional and courteous service.
• Respond promptly to leads received through phone, email, internet, Slack, voicemail, and other lead sources.
• Schedule estimate appointments and WDIR inspections with Account Managers.
• Explain Arrow’s services, inspection procedures, pricing, and fees to homeowners, Realtors, contractors, builders, and new homeowners.
• Make outbound calls to follow up on new leads, unsold estimates, missed opportunities, and potential new service opportunities.
• Maintain accurate customer, account, contact, appointment, and work order information.

Conocimientos

Customer service

Inside sales

Phone-based sales

Appointment scheduling

Communication skills

Descripción del empleo

Arrow Termite & Pest Control in Baton Rouge, LA, is seeking an Inside Sales Specialist to support the sales team with customer service, appointment scheduling, lead follow-up, and phone-based sales. You will be the primary contact for homeowners, Realtors, contractors, builders, Account Managers, and other business partners.

The role requires responding to incoming leads, scheduling inspections, explaining services and pricing, following up on opportunities, and maintaining organized records.