Customer Service Specialist – Scheduling & Support

arrowexterminators

Decatur (GA)

On-site

USD 21,000 - 30,000

Full time

5 days ago

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Benefits offered by this job

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical, dental and vision insurance

High deductible HSA

Telemedicine

Disability insurance

Cancer insurance

Accident insurance

Health & wellness suite

Company-paid life insurance

Job summary

Arrow Exterminators is seeking a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. The role is hourly and based on experience.

The successful candidate will handle calls, schedule services, process payments and maintain customer records, contributing to a positive customer experience. We offer a robust benefits package including time off, holidays, retirement plans, health/dental/vision

Qualifications

Working knowledge of Microsoft Office Suite.
High school diploma or equivalent.
Present a professional appearance.
Able to work a 40-hour (minimum) workweek.
Willing to work minimal overtime as needed.

Responsibilities

Serve as the first point of contact for internal and external customers.
Handle inbound calls to determine problems and provide solutions.
Assist in scheduling a service, taking a payment, or updating customer files.
Perform outbound calls to ensure technicians are scheduled and accounts are paid.