Remote Call Center Associate - Inside Sales

Esler Companies; United States; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k with 50% match up to 6% of your"s

Paid Time Off

Paid Holidays

Paid Volunteer Time

Tuition Reimbursement

Job summary

Esler Companies is hiring a Call Center Associate for Renewal by Andersen in the United States. This role handles homeowner inquiries, schedules appointments for Sales Consultants, and delivers outstanding customer service to support growth.

You’ll work in a fast-paced environment, with competitive weekly and monthly bonuses, and eligibility for work-from-home options. A strong focus on metrics and customer satisfaction helps drive career advancement within the company.

Qualifications

• 1 year of customer service experience required.
• Call center experience a plus.
• Weekend availability required (we offer shift differential pay!).
• Excellent oral and written communication skills.
• Ability to work in a fast-paced environment while multitasking.
• Strong interpersonal skills, including empathetic listening and warm communication style.

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

Skills

Customer service

Call center experience

Weekend availability

Excellent communication

Multitasking

Empathetic listening

Job description

Esler Companies is hiring a Call Center Associate for Renewal by Andersen in the United States. This role handles homeowner inquiries, schedules appointments for Sales Consultants, and delivers outstanding customer service to support growth.

You’ll work in a fast-paced environment, with competitive weekly and monthly bonuses, and eligibility for work-from-home options. A strong focus on metrics and customer satisfaction helps drive career advancement within the company.