Customer Service & Scheduling Coordinator

HOLT Group; Little Elm (TX); Hybrid; USD 42,000 - 54,000; Full time

Job summary

The Customer Service Coordinator position at HOLT Group in Little Elm directs, schedules, and monitors service work to deliver Legendary Customer Service. You’ll coordinate daily work in progress, prioritize tasks, and allocate resources to meet departmental goals while tracking service history.

The role requires accurate data entry, strong communication with customers and teams, and proficient use of DBS, Service Link, MDS, and PSQ tools. Monday–Friday schedule with standard office environment.

Qualifications

• > Requires high school diploma or equivalent; CAT service experience preferred
• > Strong data entry and organizational skills
• > Proficient with Microsoft Office Suite
• > Excellent verbal and written communication
• > Ability to work cross-functionally with internal/external teams

Responsibilities

• Schedule and direct service work to meet department goals.
• Prioritize work and allocate resources for efficient throughput.
• Accurate daily data entry of labor hours for payroll and work orders.
• Communicate with customers, coordinators, and sales reps about scheduling, quoting, and repairs.
• Provide timely quotes in PSQ unless already approved by PSSR.
• Maintain documentation and paperwork across DBS and related systems.

Skills

Customer service

Multi-line phone systems

Data entry

Time management

Verbal and written communication

Education

High School diploma or equivalent

Tools

DBS

Service Link

MDS

PSQ (Part and Service Quoter)

MS Office

Job description

The Customer Service Coordinator position at HOLT Group in Little Elm directs, schedules, and monitors service work to deliver Legendary Customer Service. You’ll coordinate daily work in progress, prioritize tasks, and allocate resources to meet departmental goals while tracking service history.

The role requires accurate data entry, strong communication with customers and teams, and proficient use of DBS, Service Link, MDS, and PSQ tools. Monday–Friday schedule with standard office environment.