Service Operations Coordinator – Fleet & Heavy-Duty

HOLT Truck Centers; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

HOLT Truck Centers in Houston Loop is seeking a Service Department Administrator to provide administrative and operational support to the service team. You will coordinate repair orders, scheduling, and billing, acting as a liaison between customers, service advisors, technicians, parts, and management.

The role requires high school diploma or GED, 1–3 years admin or customer service experience, and proficiency with MS Office; dealership software experience is a plus.

Qualifications

• High school diploma or GED required.
• 1–3 years administrative or customer service experience preferred; automotive/service environment a plus.
• Proficiency with Microsoft Office; dealership/service management software preferred.

Responsibilities

• Prepares, opens, updates, and closes repair orders accurately.
• Schedules customer appointments and coordinates service workflow.
• Maintains accurate service records and customer files.
• Processes invoices, purchase orders, and billing transactions.
• Communicates repair status and estimates to customers.
• Coordinates with Service Advisors, Technicians, and Parts staff.
• Enters service data into dealership management systems with accuracy.
• Maintains confidentiality of sensitive information.
• Supports Service Manager with reports and admin projects.
• Maintains office supply inventory.

Skills

MS Office proficiency

Strong communication

Organizational skills

Customer service mindset

Education

High school diploma or GED

Tools

Dealership management software

Service management software

Job description

HOLT Truck Centers in Houston Loop is seeking a Service Department Administrator to provide administrative and operational support to the service team. You will coordinate repair orders, scheduling, and billing, acting as a liaison between customers, service advisors, technicians, parts, and management.

The role requires high school diploma or GED, 1–3 years admin or customer service experience, and proficiency with MS Office; dealership software experience is a plus.