Customer Service Coordinator — Heavy Equipment Shop

Holt Co.; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

HOLT CAT in Irving, Texas is seeking a Customer Service Coordinator for our fast-paced heavy construction equipment shop. The role focuses on scheduling, directing, and monitoring service work to deliver Legendary Customer Service.

You will work with internal teams, quote service work, input labor hours, and maintain job records. The position requires a High School diploma and CAT service experience preferred. Onsite work in Irving.

Qualifications

• High School diploma or equivalent preferred or equivalent experience.
• Maintenance shop customer service experience preferred.
• Up to 3+ years direct CAT service or 5+ years industry experience.

Responsibilities

• Coordinate daily work in progress to meet department goals through prioritization of work and scheduling of resources.
• Enter daily labor hours accurately to ensure timely work orders and payroll processing.
• Communicate with customers, coordinators, and sales reps daily regarding scheduling, quoting, and repairing equipment.
• Provide quotes of all service work to be performed in PSQ, approved by customer.
• Maintain department reports and timely coordination of information and paperwork.

Skills

Customer service

Communication skills

Time management

Phone systems

Microsoft Office

Data entry

Detail oriented

Team collaboration

Education

High School diploma or equivalent

Tools

DBS

Service Link

MDS

SIS

SIMSi

Job description

HOLT CAT in Irving, Texas is seeking a Customer Service Coordinator for our fast-paced heavy construction equipment shop. The role focuses on scheduling, directing, and monitoring service work to deliver Legendary Customer Service.

You will work with internal teams, quote service work, input labor hours, and maintain job records. The position requires a High School diploma and CAT service experience preferred. Onsite work in Irving.