Service Operations Coordinator

Holt Co.; Houston (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

HOLT Truck Centers is seeking a Service Department Administrator to provide administrative and operational support to the Service Department. The role coordinates repair orders, scheduling, customer communications, and billing as needed, serving as a liaison among customers, service advisors, technicians, parts, and management to ensure efficient service operations.

The incumbent will model the company’s values, maintain accurate records, and support the Service Manager with reporting and

Qualifications

• High school diploma or GED required.
• 1–3 years of administrative or customer service experience preferred.
• Experience in automotive, equipment, or fleet service environment is a plus.

Responsibilities

• Prepare, open, update, monitor, and close repair orders accurately.
• Schedule customer appointments and coordinate service workflow.
• Maintain accurate service records and customer files.
• Process invoices, purchase orders, work orders, and billing transactions.
• Assist with warranty documentation and manufacturer compliance.
• Communicate repair status updates to customers and greet inquiries.

Skills

MS Office

Data entry accuracy

Communication skills

Problem-solving

Organizational skills

Multitasking

Time management

Teamwork

Independent work

Education

High school diploma

Tools

Dealership management software

Service management software

Job description

HOLT Truck Centers is seeking a Service Department Administrator to provide administrative and operational support to the Service Department. The role coordinates repair orders, scheduling, customer communications, and billing as needed, serving as a liaison among customers, service advisors, technicians, parts, and management to ensure efficient service operations.

The incumbent will model the company’s values, maintain accurate records, and support the Service Manager with reporting and