Customer Service & Scheduling Coordinator

Sagepoint Energy; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Sagepoint Energy seeks a Customer Service Representative in Green Bay, WI to be the primary contact for customers, handling inquiries, resolving issues, and processing orders with a high level of professionalism. The role requires strong communication, problem solving, and CRM experience to maintain records and improve service.

You will also manage scheduling, follow up on cases, and strive to meet performance targets in a fast-paced environment while upholding our values of dependability,

Qualifications

• High school diploma or equivalent required, associate's/bachelor's preferred.
• Strong communication and interpersonal skills for customer interactions.
• Ability to resolve conflicts and maintain professionalism in a fast-paced setting.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints or escalate as needed.
• Process orders, returns, refunds, or exchanges.
• Manage truck loads and scheduling.
• Maintain customer records and update account information in CRM.
• Follow up with customers to ensure issues are resolved.
• Meet performance metrics such as response time, resolution time, and CSAT.
• Document customer interactions in CRM systems.

Skills

Excellent communication

Problem solving

Multitasking

CRM familiarity

Organizational skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Sagepoint Energy seeks a Customer Service Representative in Green Bay, WI to be the primary contact for customers, handling inquiries, resolving issues, and processing orders with a high level of professionalism. The role requires strong communication, problem solving, and CRM experience to maintain records and improve service.

You will also manage scheduling, follow up on cases, and strive to meet performance targets in a fast-paced environment while upholding our values of dependability,