Customer Service & Scheduling Coordinator

STERLING; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

KPS Global, LLC in Fort Worth, Texas, is seeking a dedicated Customer Service Assistant. This full-time, entry-level role focuses on frontline communication with clients to ensure their needs are met with professionalism and efficiency.

You will handle inquiries, provide product information, resolve issues, and maintain records, working closely with multiple departments in a fast-paced environment that values learning, teamwork, and continuous improvement.

Qualifications

• Proficiency in Microsoft Office Suite.
• Strong interpersonal and communication abilities.
• Ability to thrive in a fast-paced setting.
• Attention to detail and organizational skills.
• Basic mathematical understanding.
• Experience with Excel and Smart Sheet.

Responsibilities

• Handle customer inquiries with professionalism and efficiency.
• Provide product information and resolve issues for customers.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with multiple departments to ensure customer satisfaction.

Skills

Interpersonal skills

Excellent communication

Fast-paced adaptability

Attention to detail

Tools

Microsoft Office Suite

Excel

Smart Sheet

Job description

KPS Global, LLC in Fort Worth, Texas, is seeking a dedicated Customer Service Assistant. This full-time, entry-level role focuses on frontline communication with clients to ensure their needs are met with professionalism and efficiency.

You will handle inquiries, provide product information, resolve issues, and maintain records, working closely with multiple departments in a fast-paced environment that values learning, teamwork, and continuous improvement.