Frontline CSR: Scheduling & Growth Path

The Glass Guru of North Fort Worth; Haslet (TX); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Locally owned and operated

Free uniforms

Opportunity for advancement

Training & development

Profit sharing

Job summary

The Glass Guru North Fort Worth is seeking a Customer Service Representative to act as the frontline in North Fort Worth, handling calls, voicemails, and web leads while coordinating with field techs to deliver outstanding customer experiences. You will optimize scheduling, verify orders, and contribute to daily process improvements.

The role is based in-office with occasional hybrid flexibility, and the company is in its second year of operations, offering growth opportunities and locally owned

Qualifications

• HS Diploma or equivalent.
• Must be able pass initial background check and drug test.
• 1+ yr phone-based customer service or dispatch experience.
• Excellent communications skills.
• Automation savvy.
• Strong organizational and time-management skills.

Responsibilities

• Answer inbound calls and respond to voicemails, answering-service messages, and inbound emails.
• Greet customers and visitors to the showroom.
• Screen incoming leads and quote products by phone.
• Schedule estimate and installation appointments for techs and customers.
• Assist Estimators with follow-up on pending sales and quotes.
• Check order confirmations from fabricators/vendors for accuracy.
• Troubleshoot field issues alongside the GM, vendors, and techs.
• File daily work orders and estimates.
• Order office/shop supplies and keep the space organized.

Education

HS Diploma or equivalent

Tools

Automation savvy

Job description

The Glass Guru North Fort Worth is seeking a Customer Service Representative to act as the frontline in North Fort Worth, handling calls, voicemails, and web leads while coordinating with field techs to deliver outstanding customer experiences. You will optimize scheduling, verify orders, and contribute to daily process improvements.

The role is based in-office with occasional hybrid flexibility, and the company is in its second year of operations, offering growth opportunities and locally owned