Customer Service & Scheduling Coordinator

Kingdom Roofing, LLC; Cicero (IN); On-site; Full time

Job summary

A rapidly growing construction company seeks a friendly, detail-oriented Customer Service & Scheduling Coordinator to enhance client relationships and manage scheduling and payments. This full-time role emphasizes excellent communication, attention to detail, and customer focus while offering competitive compensation and benefits.

Benefits

401(k) match

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• Experience in Accounts Receivable is a bonus.
• Excellent communicator, both written and verbal.
• Proficiency with Sage is a plus.

Responsibilities

• Manage customer calls and schedule meetings for Sales Representatives.
• Log call numbers daily and report service feedback.
• Monitor and collect accounts receivable.

Skills

Time management

Attention to detail

Communication

Self-motivation

Tools

Sage

Job description

Customer Service & Scheduling Coordinator

Join to apply for the Customer Service & Scheduling Coordinator role at Kingdom Roofing, LLC

Customer Service & Scheduling Coordinator

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service & Scheduling Coordinator role at Kingdom Roofing, LLC

Kingdom Roofing Systems is growing, and we're looking for a friendly, detail-oriented Customer Service & Scheduling Coordinator to join our team! We're a high-energy, customer-focused exterior contractor serving Central Indiana. You will play a critical role in ensuring we accurately record incoming payments, provide solutions for customers through appointment setting, and support key operations within the company.

Position Title

Customer Service & Scheduling Coordinator

You set the tone of the customer service experience. From assisting with scheduling our inspections to making sure payments get credited to the right account and requesting feedback on our service when the remodel is complete, you play a role in solving problems for our homeowners.

About The Company

Locally operated, Kingdom Roofing Systems was established in 2011 and since then has established a solid presence in the Central Indiana region as a leader in the roofing industry. We stand firmly on our values, believing that people are our purpose, we keep our word, we do the right thing, even when it costs us, we're continually developing, and we believe in excellence in all we do. We are known as Indiana's Safest Choice for roofing, siding, and gutters.

Position Type

Full-Time, Work is in-person

Description Of Duties

• Accept calls from prospective clients and schedule our Sales Representatives to meet with each client
• Log the numbers dialed each day
• Achieve and surpass each of your work-related goals
• Demonstrates an understanding of the sales process and our products
• Call customers after the completion of our work to request feedback on our service
• Attempt to contact prospective clients whom you have been unable to contact
• Informing the Manager of recurrent product-related complaints that warrant addressing
• Communicate discrepancies to the management team, identify slow-paying customers, and recommend collection candidates
• Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts
• Monitor and collect accounts receivable by contacting clients via telephone, email, and mail
• Prepare analytical and ratio analyses relevant to A/R so management can gain a better understanding of how collection efforts are progressing
  
  

Qualifications

• Experience in Accounts Receivable is a bonus
• Superb time management and detail orientation
• Ability to keep company and partner confidences
• Proficiency with Sage is a bonus
• Self-motivated team player, hold trust with peers, attention to detail, tech savvy, resourceful, organized, who requires minimal supervision
• Must have a good sense of humor and an ability to multitask and prioritize
• Excellent communicator, both written and verbal
• Experience in driving process improvement
  
  

Compensation & Benefits

$15 - $18 per hour with bonus opportunities

Benefits Include

• 401(k) match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
  
  

Schedule

Monday to Friday

After hours work available for bonus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

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