Patient Scheduler (Specialty Access Center)

University of Minnesota Physicians; Minneapolis (MN); Remote; Full time

Job summary

A leading healthcare provider is looking for a Patient Scheduler to join the Specialty Access Center. This entry-level role involves scheduling appointments and providing exceptional customer service to patients. Ideal candidates will have experience in healthcare, strong organizational skills, and the ability to maintain confidentiality while assisting patients with their needs.

Benefits

Healthcare (including vision & dental)

401K

Tuition assistance

Competitive wages

Qualifications

• 2+ years customer service experience in healthcare.
• Ability to maintain HIPAA-compliant confidentiality.
• Proven ability to resolve patient complaints.

Responsibilities

• Schedule patient appointments and handle inquiries.
• Verify patient demographics and insurance information.
• Provide pre-appointment instructions to patients.

Skills

Customer service

Communication

Organization

Problem-solving

Education

2 years of post-secondary education

Job description

Patient Scheduler (Specialty Access Center)

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Why M Physicians?

The

Why M Physicians?

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include Cardiology, Dermatology, ENT, Med-Surg, Neuroscience, Oncology, Ophthalmology, Primary Care, Pulmonology, Solid Organ Transplant, Urology, Women’s Health and so many more! As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What You Will Do As a Patient Scheduler

• Uses technology proficiently to identify and satisfy patient appointment scheduling needs
• Coordinates all aspects of patient scheduling needs according to protocols
• Notifies caller of change in appointment scheduling
• Acquires patient demographic and insurance information for new patients and verifies for returning patients
• Can optimally determine when a conversation needs to be escalated to triage or manager
• Provides pre-appointment instructions to patients at the time of the call
• Responds to, answers and/or advises questions or concerns
  
  

What You Will Need

• 2 years of post-secondary education and/or related experience in office management/healthcare specialty
• 2+ years customer service experience in health care or a professional service industry
• Proven ability to listen effectively, maintain HIPAA-compliant confidentiality, and resolve patient complaints while demonstrating patience and professionalism
• Ability to learn new computer systems and workflow processes
• Strong telephone management, organization, and prioritization skills
• Ability to direct requests and unresolved concerns to the designated resource
• This position requires a full-month of uninterrupted training
  
  

Location: At this time, this position will be working remote (MN residents only)

Hours: Monday - Friday, 8:30am-5:00pm

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation

20.00 - 29.00 USD Hourly

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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