Scheduling Coordinator II (Healthcare/Medical Device industry)

Infosoft, Inc.; United States; Remote; Full time

Job summary

A leading healthcare device company is seeking a Scheduling Coordinator II. You will manage end-to-end planning while ensuring customer commitments are met, requiring strong communication and critical thinking skills. This role involves remote work after a 6-week onsite training in Cary, NC.

Qualifications

• A couple of years of customer care experience desired, not call center.
• Strong communication skills, both verbal and written.
• Experience in medical device or healthcare environment preferred.

Responsibilities

• Own E2E planning for allocating field resources.
• Manage and apply prioritization logic for customer commitments.
• Navigate complex discussions with customers when scheduling appointments.

Skills

Critical thinking

Communication

Active listening

Empathy

Education

Bachelor's degree or equivalent experience

Tools

Excel

SAP

Magellan Genesys phone system

Job description

Scheduling Coordinator II (Healthcare/Medical Device industry)

2 days ago Be among the first 25 applicants

This range is provided by Infosoft, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $33.65/hr

Job Title: Scheduling Coordinator II (Healthcare/Medical Device industry)

Pay Rate: $30 to $33.65/Hr

Duration: 12 months

Location: Remote (Initially 6 Weeks Onsite in Cary, NC for training)

Work Schedule: 2nd Shift: 3 PM - 12 AM (Weekends included - Saturday and/or Sunday - 2 Weekdays off)

This position is for the Healthcare Diagnostics division.

We are looking for a Scheduling Coordinator II (Healthcare/Medical Device industry) The first 6 weeks will be onsite training with shadowing and thereafter it will be a remote position. Training-related travel expenses will be paid.

• You own the E2E planning for allocating and deploying field resources in a highly dynamic environment.
• You apply critical thinking skills to consistently deliver customer commitments while optimizing the utilization of field resources.
• You own customer communications E2E for all service events.
• You navigate complex discussions with customers when scheduling appointments.
• You manage and apply prioritization logic that aligns with customer commitments.
• You own the deployment of field resources, are the decision maker, coordinate with field management, and display strong influencing and collaborative skills.
• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• You utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Requirements:

• A Bachelor’s degree or equivalent experience.
• A couple of years of customer care experience. (Not looking for a Call center background)
• Proficiency in Excel, SAP, and Magellan Genesys phone system
• Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• Critical thinking, Active listening, Communication, clear and proficiently in English, Empathy and understanding of customer needs
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture
• Experience in medical device or healthcare environment preferred
• Reliable Internet capabilities required
• 15% Travel annually for continuous training & education
• Support with service engineers and strategic partners
• Multi-tasking required

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing and Pharmaceutical Manufacturing

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