Customer Service Scheduler | Admin & Data Entry Pro

J.R McDade Co., LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group (ADG) is seeking an Assistant Customer Service Representative to support daily operations, maintain scheduling, and handle data entry for warranty and service on residential and multi-family interior projects.

This role works closely with Customer Service Representatives, operations personnel, field teams, and trade partners to ensure information is accurate, up-to-date, and communicated promptly in a fast-paced, detail-driven environment.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced, changing environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• General computer proficiency and ability to learn internal systems.
• Basic math and problem-solving skills.
• Strong work ethic, reliability, and consistent attendance.
• Ability to work collaboratively and take direction while maintaining a positive attitude.
• Experience in the interior surfaces or construction industry is a plus, but not required.
• Ability to read, analyze, and interpret work orders, procedures, and customer communications in English.
• Ability to communicate clearly and professionally in both written and verbal formats.

Responsibilities

• Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
• Perform data entry tasks related to service requests, work orders, internal tracking systems, and reports.
• Provide administrative support for Customer Service operations and departmental initiatives.
• Assist in covering CSR responsibilities during absences, ensuring continuity of communication and service.
• Review and interpret work orders from trade partners and route or respond appropriately.
• Help ensure all documentation is complete, accurate, and aligned with company standards.

Skills

Attention to detail

Multitasking

Written communication

Verbal communication

MS Office

Computer proficiency

Math skills

Reliability

Teamwork

English work orders

Job description

Artisan Design Group (ADG) is seeking an Assistant Customer Service Representative to support daily operations, maintain scheduling, and handle data entry for warranty and service on residential and multi-family interior projects.

This role works closely with Customer Service Representatives, operations personnel, field teams, and trade partners to ensure information is accurate, up-to-date, and communicated promptly in a fast-paced, detail-driven environment.