Assistant Customer Service Representative

J.R McDade Co., LLC; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group (ADG) is seeking an Assistant Customer Service Representative to support daily operations, maintain scheduling, and handle data entry for warranty and service on residential and multi-family interior projects.

This role works closely with Customer Service Representatives, operations personnel, field teams, and trade partners to ensure information is accurate, up-to-date, and communicated promptly in a fast-paced, detail-driven environment.

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced, changing environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• General computer proficiency and ability to learn internal systems.
• Basic math and problem-solving skills.
• Strong work ethic, reliability, and consistent attendance.
• Ability to work collaboratively and take direction while maintaining a positive attitude.
• Experience in the interior surfaces or construction industry is a plus, but not required.
• Ability to read, analyze, and interpret work orders, procedures, and customer communications in English.
• Ability to communicate clearly and professionally in both written and verbal formats.

Responsibilities

• Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
• Perform data entry tasks related to service requests, work orders, internal tracking systems, and reports.
• Provide administrative support for Customer Service operations and departmental initiatives.
• Assist in covering CSR responsibilities during absences, ensuring continuity of communication and service.
• Review and interpret work orders from trade partners and route or respond appropriately.
• Help ensure all documentation is complete, accurate, and aligned with company standards.

Skills

Attention to detail

Multitasking

Written communication

Verbal communication

MS Office

Computer proficiency

Math skills

Reliability

Teamwork

English work orders

Job description

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe’s company, is a leading national provider of interior finishings

solutions for homebuilders and property management clients. ADG delivers end to end design,

procurement and installation services for flooring, cabinets, countertops and a growing portfolio of

interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country.

Following its 2025 acquisition by Lowe’s Companies, Inc., the company continues to operate as ADG

while benefiting from the scale, resources and brand strength of one of the most trusted names in

home improvement. Together, they are expanding their capabilities in a highly fragmented market

while remaining committed to craftsmanship, service and local expertise. that make their teams

valued partners nationwide.

JOB SUMMARY

The Assistant Customer Service Representative supports the Customer Service team by maintaining accurate scheduling, completing critical data entry tasks, and assisting with administrative functions that ensure smooth day-to-day operations. This role plays a key part in supporting warranty and service execution for residential and multi-family interior surfaces projects.

The Assistant Customer Service Representative works closely with Customer Service Representatives, internal operations personnel, field teams, and trade partners to ensure information is accurate, up to date, and properly communicated. This is a fast-paced, detail-driven position that requires adaptability, strong organizational skills, and a team-first mindset.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
• Perform data entry tasks related to service requests, work orders, internal tracking systems, and reports.
• Provide administrative support for Customer Service operations and departmental initiatives.
• Assist in covering CSR responsibilities during absences, ensuring continuity of communication and service.
• Review and interpret work orders from trade partners and route or respond appropriately.
• Help ensure all documentation is complete, accurate, and aligned with company standards.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS

• Strong attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced, changing environment
• Effective written and verbal communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• General computer proficiency and ability to learn internal systems
• Basic math and problem-solving skills
• Strong work ethic, reliability, and consistent attendance
• Ability to work collaboratively and take direction while maintaining a positive attitude
• Experience in the interior surfaces or construction industry is a plus, but not required
• Ability to read, analyze, and interpret work orders, procedures, and customer communications in English
• Ability to communicate clearly and professionally in both written and verbal formats

PHYSICAL DEMANDS

• The employee is regularly required to sit for extended periods, use a computer (typing and mouse), and communicate via phone and email. Occasional standing, walking, and reaching may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT

• This position is based in an in-office, shared workspace environment with frequent interaction among team members. The role requires consistent communication with internal teams, field personnel, and trade partners. High volumes of emails and phone communication are typical, and timely responses are expected.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race,

color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or

medical condition, sexual orientation, gender identity or expression, marital status, military or veteran

status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring

equal opportunity to apply and compete for jobs. If you need any assistance at any point in the

application or hiring process due to a disability and you need an accommodation, please email

[e-mail]. Please do not use this email address for any other questions. Only

inquiries regarding accommodations will be addressed