Customer Care Coordinator – In-Office Support

JR McDade Company, Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group (ADG), a Lowe’s company, seeks an Assistant Customer Service Representative to support scheduling, data entry, and administrative tasks for residential and multi-family interior surfaces projects. You will collaborate with Customer Service Representatives, operations staff, field teams, and trade partners to keep information accurate and communications clear.

This fast-paced role requires strong organizational skills, proficiency with Microsoft Office, and reliable

Qualifications

• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced, changing environment.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• General computer proficiency and ability to learn internal systems.

Responsibilities

• Maintain and update the Customer Service schedule with a high level of accuracy and timeliness.
• Perform data entry tasks related to service requests, work orders, internal tracking systems, and reports.
• Provide administrative support for Customer Service operations and departmental initiatives.
• Assist in covering CSR responsibilities during absences, ensuring continuity of communication and service.
• Review and interpret work orders from trade partners and route or respond appropriately.
• Help ensure all documentation is complete, accurate, and aligned with company standards.

Skills

Attention to detail

Organizational skills

Written and verbal communication

Microsoft Office

Multi-tasking

Tools

Outlook

Excel

Word

Internal systems

Job description

Artisan Design Group (ADG), a Lowe’s company, seeks an Assistant Customer Service Representative to support scheduling, data entry, and administrative tasks for residential and multi-family interior surfaces projects. You will collaborate with Customer Service Representatives, operations staff, field teams, and trade partners to keep information accurate and communications clear.

This fast-paced role requires strong organizational skills, proficiency with Microsoft Office, and reliable