Customer Service, Sales Support Team

Skurnik Wines & Spirits; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Skurnik Wines & Spirits is seeking a service-oriented candidate to join the Sales Support Team at our New York headquarters. This role serves as a bridge between the sales and administrative teams through sales order entry, inventory oversight, reporting, and cross-department liaison.

Ideal candidates will multitask and communicate effectively, with 2 years of wine/spirits experience and proficiency in Microsoft Office and iOS.

Qualifications

• 2 years wine/spirits industry experience (restaurant, retail, wholesale).
• Knowledge of major wine regions, producers and grape varieties.
• Effective communication skills.
• Computer proficiency, including Microsoft Outlook, Word, Excel.
• Familiarity with iOS devices and applications.
• Strong Internet navigation skills.

Responsibilities

• Sales Order Entry via phone and email.
• Order management for app, web and automated orders.
• Sales Team Support and Customer Service.
• Delivery ETAs and Reporting.
• House account sales and event support.
• Interdepartmental support (Logistics, Finance, Design, Events & Compliance).
• Special Projects for customers, suppliers, sales and operations.

Skills

Wine/spirits experience

Customer service

Communication skills

Microsoft Office

iOS familiarity

Tools

Outlook

Excel

Word

Job description

Skurnik Wines & Spirits is looking for a service and hospitality minded candidate to join the Sales Support Team in our New York HQ. We distinguish ourselves as a distributor by our service to our sales team, customers and suppliers. Known colloquially as “Skurnik University” the Sales Support Team acts as an integral connection between the sales team and the administrative team through sales order entry, inventory and allocation responsibilities, sales reporting, and liaison operations departments.

We are seeking candidates with self-starting personalities, with the ability to multi-task, problem solve, and communicate effectively. With an expanding portfolio of wines, spirit and sake, our sales team is growing, and “Skurnik University” provides an excellent training and preparation for internal promotion into sales and operations positions.

Qualifications

• 2 years' experience in wine or spirits industry: restaurant, retail, wholesale
• Knowledge of major wine regions, producers and grape varieties
• Effective communication skills
• Computer proficiency
• Microsoft: Outlook, Word, Excel
• iOS devices and applications
• Internet navigation

Responsibilities

• Sales Order Entry
• Order entry via phone and email
• Order management for app, web and automated orders
• Sales Team Support
• Customer Service
• Delivery ETAs
• Reporting
• House account sales
• Events: In Store Tastings, Staff Trainings, Trade Tastings
• Interdepartmental support for: Logistics, Finance, Design, Events & Compliance
• Special Projects, as needed for customers, suppliers, sales and operations

Opportunities

• Continued wine & spirit education
• Priority for internal promotion

Job category: Sales and Marketing