Customer Service & Sales Support Specialist (Weekend Shifts)

OM Produce Inc.; Irving, Northern (TX, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

OM Produce Inc. in Irving, TX seeks a Customer Service Rep to handle inquiries, process orders, and support sales through upselling and marketing. The role emphasizes strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

The position requires weekend availability and a high school diploma, with full-time employment and a department focus in Sales. Proficiency in Microsoft Office and order-entry systems is expected.

Qualifications

• Previous sales or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and ability to navigate computer systems.
• Effective verbal and email communication skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Take and process customer orders via phone and WhatsApp
• Verify and enter orders accurately into the system
• Provide outstanding customer service and assist with order follow-ups
• Optimize pallet orders to enhance sales and customer satisfaction
• Upsell products, introduce new items, and promote festival pre-booking
• Utilize WhatsApp marketing to increase product awareness and sales
• Oversee physical returns and remote credit approvals
• Assist pickup customers and ensure smooth transactions
• Maintain accurate records and generate basic reports

Skills

Customer service experience

Attention to detail

Microsoft Office

Verbal and email communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

OM Produce Inc. in Irving, TX seeks a Customer Service Rep to handle inquiries, process orders, and support sales through upselling and marketing. The role emphasizes strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

The position requires weekend availability and a high school diploma, with full-time employment and a department focus in Sales. Proficiency in Microsoft Office and order-entry systems is expected.