Customer Service Specialist - Night & Weekend Shifts

Mr.-Greens-Produce-1; Arlington (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Mr. Greens Produce is seeking a motivated Customer Service Representative to handle inbound calls, resolve escalated issues, and coordinate with sales, production, and vendors to ensure accurate order fulfillment.

The role requires 1–2 years in a customer-focused environment, strong communication skills, and proficiency with Microsoft Outlook. Bilingual English/Spanish is preferred, and flexibility for a fast-paced setting is expected.

Qualifications

• 1-2 years in a customer-focused environment.
• Must have call center experience with high-volume calling.
• Strong written and verbal communication skills.
• Bilingual English/Spanish preferred.
• Proficiency in Microsoft Outlook.

Responsibilities

• Answer inbound calls from customers and sales teams.
• Resolve escalated customer issues and complaints.
• Coordinate with production and vendors to fulfill orders.
• Review proofs with customers and confirm alterations.
• Maintain accurate records and follow up on time-sensitive tasks.
• Provide timely information and build customer relationships.

Skills

Customer service

Call center

Bilingual English/Spanish

Multitasking

Communication skills

Microsoft Outlook

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Job description

Mr. Greens Produce is seeking a motivated Customer Service Representative to handle inbound calls, resolve escalated issues, and coordinate with sales, production, and vendors to ensure accurate order fulfillment.

The role requires 1–2 years in a customer-focused environment, strong communication skills, and proficiency with Microsoft Outlook. Bilingual English/Spanish is preferred, and flexibility for a fast-paced setting is expected.