Bilingual Customer Support Specialist - Night & Weekend

Mr. Greens Produce; Arlington, Dallas (TX, TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Mr. Greens Produce is hiring a Customer Service Representative to support the company’s order intake, inquiries, and issue resolution. You will coordinate with sales and production to ensure accurate order handling and timely delivery communications.

The role emphasizes strong communication, multitasking, and professionalism in interactions with customers, vendors, and internal teams. Night/weekend/holiday coverage may be required in a fast-moving produce distribution environment.

Qualifications

• 1-2 years in a customer-focused environment.
• High school education or equivalent.
• Must have call center experience with high volume calling.
• Excellent communication skills (written, verbal, listening).
• Ability to multi-task in a fast-paced environment (phone + computer).
• Ownership, self-starter attitude, attention to detail.

Responsibilities

• Directly work with customers, sales and production to ensure accuracy.
• Answer inbound calls about orders, inventory, deliveries, and times.
• Maintain strong relationships between production, vendors, sales and customers.
• Provide timely resolution of complaints, concerns and inquiries.
• Build trust with customers by listening to their needs and responding professionally.
• Represent the company in all customer interactions, review proofs and communicate alterations.
• Serve both Sales Reps and Customers as the primary contact for information.

Skills

Customer service

Call center

Multitasking

Microsoft Outlook

Bilingual English/Spanish

Communication

Education

High school diploma

Tools

Microsoft Outlook

Job description

Mr. Greens Produce is hiring a Customer Service Representative to support the company’s order intake, inquiries, and issue resolution. You will coordinate with sales and production to ensure accurate order handling and timely delivery communications.

The role emphasizes strong communication, multitasking, and professionalism in interactions with customers, vendors, and internal teams. Night/weekend/holiday coverage may be required in a fast-moving produce distribution environment.