Customer Service Rep

OM Produce Inc.; Irving, Northern (TX, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

OM Produce Inc. in Irving, TX seeks a Customer Service Rep to handle inquiries, process orders, and support sales through upselling and marketing. The role emphasizes strong communication, attention to detail, and the ability to thrive in a fast-paced environment.

The position requires weekend availability and a high school diploma, with full-time employment and a department focus in Sales. Proficiency in Microsoft Office and order-entry systems is expected.

Qualifications

• Previous sales or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and ability to navigate computer systems.
• Effective verbal and email communication skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Take and process customer orders via phone and WhatsApp
• Verify and enter orders accurately into the system
• Provide outstanding customer service and assist with order follow-ups
• Optimize pallet orders to enhance sales and customer satisfaction
• Upsell products, introduce new items, and promote festival pre-booking
• Utilize WhatsApp marketing to increase product awareness and sales
• Oversee physical returns and remote credit approvals
• Assist pickup customers and ensure smooth transactions
• Maintain accurate records and generate basic reports

Skills

Customer service experience

Attention to detail

Microsoft Office

Verbal and email communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Full Time IRVING, TX, US

7 days ago Requisition ID: 1008

Salary Range: $17.00 To $19.00 Hourly

Location: Irving, Texas
Department: Sales
Reports To: Inside Sales Manager
Employment Type: Full-time

Position Summary

The Customer Service Representative handles customer inquiries, processes orders, and supports sales efforts through upselling and marketing. The ideal candidate will have strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

Take and process customer orders via phone and WhatsApp

Verify and enter orders accurately into the system

Provide outstanding customer service and assist with order follow-ups

Optimize pallet orders to enhance sales and customer satisfaction

Upsell products, introduce new items, and promote festival pre-booking

Utilize WhatsApp marketing to increase product awareness and sales

Oversee physical returns and remote credit approvals

Assist pickup customers and ensure smooth transactions

Maintain accurate records and generate basic reports

Qualifications & Skills

• Previous sales or customer service experience preferred
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and ability to navigate computer systems
• Effective verbal and email communication skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong time management and problem-solving abilities

Job Requirements

• Must be eligible to work in the U.S.
• Weekend availability required, including early morning shifts
• High school diploma or equivalent
• Must pass pre-employment drug/alcohol screening and background check