Customer Service & Sales Support Specialist (Construction)

The-Agents-Companies-1; Indian Trail (NC); On-site; USD 18,000 - 26,000; Full time

Job summary

Sealing Agents Waterproofing, Inc. in Indian Trail, NC is seeking a dependable Customer Service Representative to join our office team.

The role focuses on supporting customers, sales reps, and production teams with daily tasks, while maintaining clear communication across departments. Ideal candidates have 2+ years in customer service, strong organizational skills, and proficiency with Microsoft Office and Google Workspace.

Qualifications

• Minimum of 2 years of customer service, call center, or dispatch experience.
• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and Google Workspace.
• Strong computer and data-entry skills.
• Dependable, resourceful, and team-oriented.
• Construction industry experience is a plus but not required.

Responsibilities

• Answer incoming calls and provide professional customer service.
• Process warranty renewals and assist with product sales.
• Respond to customer inquiries and resolve concerns.
• Schedule appointments and route calls appropriately.
• Perform data entry, order processing, and general administrative tasks.
• Assist managers, sales representatives, and production teams with daily requests.
• Maintain accurate records and communicate effectively across departments.

Skills

Customer service

Multitasking

Organizational skills

Data entry

Education

High school diploma

Tools

Microsoft Office

Google Workspace

Job description

Sealing Agents Waterproofing, Inc. in Indian Trail, NC is seeking a dependable Customer Service Representative to join our office team.

The role focuses on supporting customers, sales reps, and production teams with daily tasks, while maintaining clear communication across departments. Ideal candidates have 2+ years in customer service, strong organizational skills, and proficiency with Microsoft Office and Google Workspace.