Hands-On Inside Sales & Customer Support Specialist

SealMaster WNY and CNY; New York (NY); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Hands-on training

Career growth opportunities

Job summary

SealMaster in New York, NY is seeking a Customer Service & Inside Sales Representative to join our team. You will work directly with contractors, business owners, and pavement professionals who rely on SealMaster for sealer, tools, equipment, and support.

The right candidate is friendly, organized, computer-savvy, and comfortable around an active store, warehouse, and yard. You will handle sales, orders, product guidance, and hands-on operational tasks to ensure excellent customer experiences.

Qualifications

• High school diploma or GED required.
• Customer service, inside sales, retail, counter sales, warehouse, contractor-supply, or similar experience preferred.
• Strong phone and verbal communication skills.
• Ability to listen, ask good questions, and understand customer needs.
• Comfort using computers, point-of-sale systems, and customer management software.
• Ability to stay organized and manage multiple priorities.
• Confidence working around industrial products, equipment, and materials.
• Willingness to get hands-on and help in the store, warehouse, or yard.
• Positive attitude, strong work ethic, and team-first mindset.
• Ability to remain calm, professional, and helpful under pressure.
• Forklift experience preferred, but not required.

Responsibilities

• Greet and assist customers in a professional, helpful manner.
• Build relationships with contractors and repeat customers.
• Identify customer needs and recommend products, tools, equipment, and solutions.
• Process orders, sales transactions, and customer information accurately.
• Provide basic product guidance and technical support after training.
• Assist with sealer, tools, equipment, materials, loading, hose handling, and pumping.
• Safely move, organize, and maintain products in the store, warehouse, and yard.
• Maintain inventory, displays, equipment, and service areas.
• Keep customer areas clean, organized, safe, and welcoming.
• Document customer interactions and update customer information.
• Communicate clearly with internal team members.
• Stay calm and solutions-focused with stressed or frustrated customers.
• Participate in training to build product knowledge and sales skills.
• Help improve systems, procedures, and the customer experience.

Skills

Customer service

Inside sales

Retail experience

Warehouse experience

Strong communication

Problem solving

Education

High school diploma or GED

Tools

POS systems

CRM software

Job description

SealMaster in New York, NY is seeking a Customer Service & Inside Sales Representative to join our team. You will work directly with contractors, business owners, and pavement professionals who rely on SealMaster for sealer, tools, equipment, and support.

The right candidate is friendly, organized, computer-savvy, and comfortable around an active store, warehouse, and yard. You will handle sales, orders, product guidance, and hands-on operational tasks to ensure excellent customer experiences.