Customer Success & Sales Support Specialist

Alexandria Moulding; Smithfield, Northern (NC, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Bi-weekly pay

Medical, Dental, Vision

Company-Paid Life Insurance & Dis

401(k) with Employer match

Paid Vacation & Holidays

Job summary

Specialty Building Products is hiring Customer Service Representatives at our Smithfield, NC location. You will handle sales inquiries, provide pricing and product details, and coordinate with outside sales to support orders and deliveries.

We value proactive team members with excellent communication skills and strong organizational abilities, who can operate MS Word, Excel, and Outlook efficiently.

Qualifications

• Excellent communication and service-oriented phone manner required.
• Strong business sense with negotiation skills.
• Proficient in MS Word, Excel, and Outlook; good math and analytical skills.

Responsibilities

• Handle incoming/outgoing calls for sales inquiries, provide pricing and product information.
• Coordinate with Outside sales; assist with orders, pricing, quotations, and deliveries.
• Provide customers with pricing, shipping dates, and delays as requested.

Skills

Communication skills

Phone etiquette

Organizational skills

Initiative

Computer literacy

Education

High school diploma

2-year degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Specialty Building Products is hiring Customer Service Representatives at our Smithfield, NC location. You will handle sales inquiries, provide pricing and product details, and coordinate with outside sales to support orders and deliveries.

We value proactive team members with excellent communication skills and strong organizational abilities, who can operate MS Word, Excel, and Outlook efficiently.