Customer Service Representative

Hom-Furniture-2; Town of Wausau (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Medical and Dental Coverage

401(k) Employer Matching

Employee Discount

Pay on Demand

Career Advancement

Job summary

HOM Furniture in Town of Wausau, WI is seeking a Customer Service Representative to provide outstanding customer service. The role includes answering phones, finalizing orders, processing payments, scheduling deliveries and handling returns.

Applicants should have a high school diploma or GED, and six months of customer service experience is preferred. The position is full-time and on-site, with emphasis on clear communication and teamwork.

Qualifications

• High school diploma or GED required.
• Six months of customer service experience preferred.
• Ability to communicate effectively, both verbally and in writing.

Responsibilities

• Answering phones and directing callers to the proper department.
• Finalize orders, take payments, and schedule deliveries and pickups.
• Process returns and initial warranty paperwork.
• Make changes and cancellations to orders when needed.
• Update customers on order status changes.
• Process financing applications.
• Support showroom Sales Consultants with orders and questions.
• Process sales for accessories and small purchases.
• Occasionally work the sales floor following HOM Furniture's methods.
• Other duties as assigned.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Description

Pay

$16-18 an hour

Responsibilities

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture’s customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.

Benefits

• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.