Customer Service Representative

Hom Furniture; Lakeville (MN); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Coverage

401(k) Employer Match

401(k) Employee Contribution

Career Advancement & Training

Pay on Demand

Job summary

HOM Furniture is seeking a Customer Service Representative to deliver excellent service to customers. You will answer phones, finalize orders, take payments and schedule deliveries and pickups.

You will support showroom Sales Consultants, process returns and warranty paperwork, manage order changes, and keep customers updated on status. Full-time employees receive competitive benefits including PTO, health and dental coverage, a 401(k) plan with employer matching, career training, and

Qualifications

• Must be working towards or have a high school diploma or GED.
• Six months of customer service experience preferred.
• Must be able to communicate effectively both verbally and in writing.

Responsibilities

• Answer phones to direct callers or answer questions.
• Finalize orders, take payments, and schedule deliveries and pickups.
• Process returns and initial paperwork for warranty claims.
• Support showroom Sales Consultants and assist with orders as needed.
• Process sales for accessories and other small purchases.
• Occasionally work the sales floor following HOM Furniture's sales methods.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Education

High school diploma or GED

Job description

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture's proven sales methods.
• Other duties as assigned.
• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.