Customer Service Representative

Hom Furniture; Town of Wausau (WI); Hybride; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid Time Off - 20 Days in 1st year

Medical and/or Dental Coverage

401(k) Employee Contribution Plan

401(k) Employer Matching

Career advancement opportunities and培训

Pay on Demand - options for receiving,

Résumé du poste

HOM Furniture is seeking a Customer Service Representative to provide exceptional support to customers, answer phones, process orders, and coordinate deliveries for HOM Furniture. This full-time role involves assisting showroom Sales Consultants and handling requests for accessories and other small purchases.

The position emphasizes clear communication, accurate paperwork, and proactive order management. Training and career advancement are highlighted within a comprehensive benefits package.

Qualifications

• Education: Must be working towards or have a high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Physical Demands: Low physical demands; ability to sit for long periods and lift up to 25 pounds.
• Other: Able to communicate effectively verbally and in writing.

Responsabilités

• Answering phones and directing callers to the proper department or answering questions.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and initial paperwork for warranty claims.
• Making changes and cancellations to orders as needed.
• Updating customers on changes to their order status.

Connaissances

Customer service

Written communication

Phone etiquette

Formation

High school diploma or GED

Description du poste

The Customer Service Representative is tasked with providing excellent customer service for HOM Furniture's customers. Necessary tasks include:

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• The Customer Service Representative serves as a support for showroom Sales Consultants. As such, they assist with questions and processing orders as needed.
• Processes sales for accessories and other small purchases.
• Occasionally, the Customer Service Representative works the sales floor following HOM Furniture's proven sales methods.
• Other duties as assigned.
• HOM Furniture offers its full-time employees a competitive benefits package.
• Paid Time Off- 20 Days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Career advancement opportunities and training
• Pay on Demand - options for receiving earned wages

Requirements

Education: Must be working towards or have a high school diploma or GED.

Experience: Six months of customer service experience preferred.

Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.

Other: Must be able to communicate effectively both verbally and in writing.

*Reasonable accommodation will be made for those who require it.

HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.