Customer Service & Sales Support Specialist

Singer Industrial; Idaho Falls (ID); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Employee discount

Health savings account

Job summary

Watts Steam Store is seeking a Customer Service Representative (CSR)/Shop Assistant to join our team. The role combines customer service with sales support, handling calls, data entry, invoicing, and showroom upkeep in a fast-paced environment.

You will assist customers at the front counter, relay product information, and support sales activities while maintaining organization and professionalism throughout the day.

Qualifications

• 1 year of customer service experience preferred.
• Data entry and basic accounting familiarity.
• Proficient with computers; QuickBooks, Jobber and P21 a plus.
• Schedule: Monday–Friday 8am–5pm.

Responsibilities

• Answer the phone quickly and professionally; direct calls/messages to appropriate staff.
• Maintain accurate customer data in the company CRM/accounting system.
• Handle basic invoicing and accounts receivable tasks.
• Assist front counter customers and maintain an inviting showroom.
• Support Outside Sales with price, availability and order status information.
• Call customers to confirm maintenance appointments.
• Communicate clearly and courteously, both verbally and in writing.
• Perform other duties as assigned by Management.

Skills

Customer service

Communication

Organization

Independence

Teamwork

Time management

Adaptability

Tools

QuickBooks

Jobber

P21

Job description

Watts Steam Store is seeking a Customer Service Representative (CSR)/Shop Assistant to join our team. The role combines customer service with sales support, handling calls, data entry, invoicing, and showroom upkeep in a fast-paced environment.

You will assist customers at the front counter, relay product information, and support sales activities while maintaining organization and professionalism throughout the day.