Customer Service Representative

WSL, Inc; Kent (WA); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Job summary

WSL Services in Kent is seeking a friendly, dependable Customer Service / Showroom Sales Representative to join our team. This role blends customer service, showroom sales, and inside sales responsibilities; you will assist customers with product selection, process orders, prepare quotes, and support daily service center operations while delivering an exceptional customer experience.

This full-time position reports to the Service Center Manager and requires strong communication, organizational

Qualifications

• High school diploma or equivalent.
• Customer service, showroom sales, or inside sales experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Greet and assist customers in the showroom, by phone, and through email.
• Provide product information and recommend solutions based on customer needs.
• Prepare and follow up on customer quotes.
• Process orders accurately and efficiently.
• Answer customer inquiries regarding products, pricing, availability, and order status.
• Develop and maintain positive customer relationships to support repeat business.
• Assist walk-in customers with product selection and purchases.
• Coordinate with warehouse and delivery personnel to ensure timely order fulfillment.
• Resolve customer concerns and service issues professionally.
• Maintain showroom displays, pricing, and overall appearance.
• Support inside sales efforts by identifying opportunities to increase sales and customer satisfaction.
• Maintain accurate customer records and documentation.
• Perform administrative and operational duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Teamwork

Detail orientation

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Customer Service / Showroom Sales Representative

WSL Services

WSL Services is seeking a friendly, dependable, and customer-focused Customer Service / Showroom Sales Representative to join our team. This position combines customer service, showroom sales, and inside sales responsibilities. The successful candidate will assist customers with product selection, process orders, prepare quotes, and support daily service center operations while delivering an exceptional customer experience.

Reports To: Service Center Manager

Schedule

• Full-Time
• Monday-Friday

Compensation

• $19.00 - $21.00 per hour, depending on experience and qualifications

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance

Responsibilities

• Greet and assist customers in the showroom, by phone, and through email.
• Provide product information and recommend solutions based on customer needs.
• Prepare and follow up on customer quotes.
• Process orders accurately and efficiently.
• Answer customer inquiries regarding products, pricing, availability, and order status.
• Develop and maintain positive customer relationships to support repeat business.
• Assist walk-in customers with product selection and purchases.
• Coordinate with warehouse and delivery personnel to ensure timely order fulfillment.
• Resolve customer concerns and service issues in a professional manner.
• Maintain showroom displays, pricing, and overall appearance.
• Support inside sales efforts by identifying opportunities to increase sales and customer satisfaction.
• Maintain accurate customer records and documentation.
• Perform administrative and operational duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous customer service, retail sales, showroom sales, or inside sales experience preferred.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office applications.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Positive attitude and strong work ethic.
• Ability to work effectively both independently and as part of a team.

Why Join WSL Services?

At WSL Services, we value teamwork, customer satisfaction, and professional growth. We are looking for an individual who enjoys helping customers, building relationships, and contributing to a positive and successful workplace.