Inside Sales Representative-Watts

Singer Industrial; Ogden (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Employee discount

Health savings account

Job summary

Watts Steam Store in Ogden, UT is seeking a Customer Service Representative (CSR)/Office Assistant to join our team. Provide timely, friendly service to customers and support sales through effective communication and organization.

Responsibilities include answering calls, data entry into accounting/CRM, invoicing and accounts receivable, assisting front counter customers, maintaining showroom, coordinating with Outside Sales, and ensuring accuracy in product info and order status.

Qualifications

• Customer service experience preferred
• Strong communication, both written and verbal
• Excellent organizational and multitasking abilities
• Proficient with computers; familiarity with QuickBooks, Jobber, and P21 is a plus

Responsibilities

• Answer calls professionally and route messages to appropriate staff
• Enter and maintain customer data in accounting/CRM systems
• Handle invoicing and accounts receivable activities
• Assist front counter customers and maintain a friendly showroom
• Support outside sales with product information, pricing, and order status
• Coordinate maintenance appointments and ensure accurate data entry

Skills

Customer service

Communication

Organization

QuickBooks familiarity

Independent work

Team player

Under pressure

Goal oriented

Tools

QuickBooks

Jobber

P21

Job description

Are you looking for a career in sales at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Watts Steam Store is looking for a Customer Service Representative (CSR)/Office Assistant to join our exceptional team.

Summary of Responsibilities

The primary responsibility for the Customer Service Representative (CSR)/shop assistant is to provide timely and professional customer service to Watts Steam Store customers, while also supporting Watts Steam Store sales through effective communication and excellent organization and time management skills.

Job Duties Include

• Answer the phone quickly and professionally; direct calls/messages to appropriate staff
• Ensure accurate data entry and maintenance of customer information into Company’s accounting program/CRM program
• Basic accounting functions including invoicing & accounts receivable including collections
• Create a friendly and inviting working environment
• Responsible for assisting front counter customers
• Maintain clean organized showroom and replenish stock product as needed
• Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
• Call customers to confirm maintenance appointments
• Communicate clearly, precisely, and in a friendly manner
• Other duties assigned by Management

Skills/Qualifications

• Excellent Customer Service (people skills)
• Strong Communication Skills (written & verbal)
• Strong organizational skills with the ability to multi-task
• Proficient with computers - Familiarity of Quickbooks, Jobber and P21 a plus
• Motivated with the ability to work independently as well as within the team
• Works well under pressure
• Goal oriented and dedicated to excellence

Schedule

• Monday – Friday 8am-5pm

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Employee discount
• Health savings account

Job Type

Full-time

Experience

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)