Customer Service Rep/Shop Assistant-Watts

Singer Industrial; Idaho Falls (ID); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Employee discount

Health savings account

Job summary

Watts Steam Store is seeking a Customer Service Representative (CSR)/Shop Assistant to join our team. The role combines customer service with sales support, handling calls, data entry, invoicing, and showroom upkeep in a fast-paced environment.

You will assist customers at the front counter, relay product information, and support sales activities while maintaining organization and professionalism throughout the day.

Qualifications

• 1 year of customer service experience preferred.
• Data entry and basic accounting familiarity.
• Proficient with computers; QuickBooks, Jobber and P21 a plus.
• Schedule: Monday–Friday 8am–5pm.

Responsibilities

• Answer the phone quickly and professionally; direct calls/messages to appropriate staff.
• Maintain accurate customer data in the company CRM/accounting system.
• Handle basic invoicing and accounts receivable tasks.
• Assist front counter customers and maintain an inviting showroom.
• Support Outside Sales with price, availability and order status information.
• Call customers to confirm maintenance appointments.
• Communicate clearly and courteously, both verbally and in writing.
• Perform other duties as assigned by Management.

Skills

Customer service

Communication

Organization

Independence

Teamwork

Time management

Adaptability

Tools

QuickBooks

Jobber

P21

Job description

Job Description

Are you looking for a career in sales at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Watts Steam Store is looking for a Customer Service Representative (CSR)/Shop Assistant to join our exceptional team.

Job Description

Are you looking for a career in sales at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Watts Steam Store is looking for a Customer Service Representative (CSR)/Shop Assistant to join our exceptional team.

Summary of Responsibilities

The primary responsibility for the Customer Service Representative (CSR)/shop assistant is to provide timely and professional customer service to Watts Steam Store customers, while also supporting Watts Steam Store sales through effective communication and excellent organization and time management skills.

Job Duties Include

• Answer the phone quickly and professionally; direct calls/messages to appropriate staff
• Ensure the accurate data entry and maintenance of customer information into Company’s accounting program/CRM program
• Basic accounting functions including invoicing & accounts receivable including collections
• Create a friendly and inviting working environment
• Responsible for assisting front counter customers
• Maintain clean organized showroom and replenish stock product as needed
• Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
• Call customers to confirm maintenance appointments
• Communicate clearly, precisely, and in a friendly manner
• Other duties assigned by Management

Skills/Qualifications

• Excellent Customer Service (people skills)
• Strong Communication Skills (written & verbal)
• Strong organizational skills with the ability to multi-task
• Proficient with computers - Familiarity of Quickbooks, Jobber and P21 a plus
• Motivated with the ability to work independently as-well-as within the team
• Works well under pressure
• Goal oriented and dedication to excellence

Schedule

• Monday – Friday 8am-5pm

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)