Customer Service Rep/Shop Assistant-Watts

Singer Industrial; Idaho Falls (ID); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Job summary

Singer Industrial is seeking a full-time Customer Service Representative/Shop Assistant in Idaho Falls, Idaho. The role involves providing excellent customer service, assisting front counter customers, and maintaining an organized showroom.

Candidates should have strong organizational skills, the ability to multi-task, and proficiency with computers, including Quickbooks. Benefits include health and life insurance along with paid time off.

Qualifications

• 1 year of customer service experience preferred.
• 1 year of mechanical knowledge preferred.

Responsibilities

• Provide timely and professional customer service.
• Ensure accurate data entry into CRM.
• Assist front counter customers.

Skills

Strong organizational skills

Proficient with computers

Motivated with the ability to work independently

Works well under pressure

Goal oriented

Tools

Quickbooks

Jobber

P21

Job description

Customer Service Rep/Shop Assistant-Watts

SBP Holdings Idaho Falls, Idaho, United States

About this position

Are you looking for a career in sales at a great company that has continual growth? Do you want to work for an organization that cares about their team? We have the perfect job for you! Watts Steam Store is looking for a Customer Service Representative (CSR)/Shop Assistant to join our exceptional team.

Summary of Responsibilities: The primary responsibility for the Customer Service Representative (CSR)/shop assistant is to provide timely and professional customer service to Watts Steam Store customers, while also supporting Watts Steam Store sales through effective communication and excellent organization and time management skills.

Job Duties Include:

• Answer the phone quickly and professionally; direct calls/messages to appropriate staff
• Ensure the accurate data entry and maintenance of customer information into Company’s accounting program/CRM program
• Basic accounting functions including invoicing & accounts receivable including collections
• Create a friendly and inviting working environment
• Responsible for assisting front counter customers
• Maintain clean organized showroom and replenish stock product as needed
• Support Outside Sales and respond in a timely manner with price, availability, product specifications, order status and other information as required
• Call customers to confirm maintenance appointments
• Communicate clearly, precisely, and in a friendly manner
• Other duties assigned by Management

Skills/Qualifications:

• Strong organizational skills with the ability to multi-task
• Proficient with computers - Familiarity of Quickbooks, Jobber and P21 a plus
• Motivated with the ability to work independently as-well-as within the team
• Works well under pressure
• Goal oriented and dedication to excellence

Schedule:

• Monday – Friday 8am-5pm
• Health insurance
• Life insurance
• Paid time off

Job Type: Full-time

• Health insurance
• Health savings account
• Life insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Mechanical knowledge: 1 year (Preferred)