Customer Service & Sales Support Specialist

GFL Industries; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

GFL Industries is seeking a Customer Service Representative to handle high-volume calls and support residential and commercial customers. You will resolve issues, process payments, and provide information via phone, email, and web support.

Data entry of service orders and changes, plus assisting sales with appointments and quotations, are part of the role. The position requires 1–2 years of call center experience, a high school diploma or GED, and strong communication skills.

Qualifications

• Minimum 1–2 years in a customer service call center environment.
• Ability to handle customer concerns professionally and efficiently.
• Proficient in communicating clearly by phone, email and chat.

Responsibilities

• Handle high-volume call center interactions and resolve customer issues and payments.
• Answer inbound or place outbound calls to understand needs and address concerns.
• Provide excellent service via telephone, email and web support; data entry of service requests and changes.
• Assist Sales with appointments, tracking and quotations; participate in ongoing training.

Skills

Customer service experience

Call center experience

Education

High School Diploma or GED

Tools

Google Applications

Job description

GFL Industries is seeking a Customer Service Representative to handle high-volume calls and support residential and commercial customers. You will resolve issues, process payments, and provide information via phone, email, and web support.

Data entry of service orders and changes, plus assisting sales with appointments and quotations, are part of the role. The position requires 1–2 years of call center experience, a high school diploma or GED, and strong communication skills.