B2B Customer Service & Sales Support Rep

GFL Industries; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Paid holidays

Employee assistance program

Dental and vision coverage

Job summary

GFL Environmental is seeking a Customer Service Representative to assist in selling and promoting waste services to businesses by handling calls and inquiries in a professional manner. You will support outside sales with appointment setting, tracking, and quotations, working within a team focused on sustainable solutions.

In this role you will provide excellent service, resolve questions, process payments, and maintain accurate records.

Qualifications

• High School Diploma or GED.
• One (1) to Two (2) years customer service call center experience.

Responsibilities

• Provide excellent customer service and professionalism to all customers.
• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
• Answer incoming and make outgoing customer telephone calls.
• Receive and resolve, within established guidelines, customer questions and concerns.
• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
• Track customer information and concerns and enter data into database.
• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
• Maintain new account files.
• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.
• Provide timely and accurate information regarding missed stops or other customer concerns.
• Generate call-in work orders for drivers.
• Download, distribute and answer all customer inquiries received via email.
• Take web request and process payments by phone.
• Process customer payments via internet and take cash payment's as needed.
• Enter new subscription residential accounts into system.
• Run credit checks on new customers.
• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
• Key all new/cancelled accounts into Tower system and verify in system.
• Scan all contracts into system and maintain records of them.
• Assist in completing the affirmative action log for all applicants.
• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.
• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• May provide back up assistance for Office Coordinator.
• Perform other duties and responsibilities as required or requested by management.

Skills

Customer service

Communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Data entry

Problem solving

Organizational skills

Education

High school diploma

Tools

Tower system

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

GFL Environmental is seeking a Customer Service Representative to assist in selling and promoting waste services to businesses by handling calls and inquiries in a professional manner. You will support outside sales with appointment setting, tracking, and quotations, working within a team focused on sustainable solutions.

In this role you will provide excellent service, resolve questions, process payments, and maintain accurate records.