Customer Service/Sales Support Representative

JustAgame Fieldhouse/Sports Impressions; Wisconsin Dells (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

JustAgame Fieldhouse/Sports Impressions is seeking a Sales Support Representative to provide exceptional customer service, acting as the first point of contact for inquiries. You'll work closely with Account Executives and assist customers with product questions, quotes, and order placements.

The role offers a chance to grow into an Account Executive position. We're looking for candidates who are comfortable with technology, possess excellent communication skills, and thrive in a fast-paced, team-oriented environment.

Qualifications

• Comfortable working with computers.
• Excellent communication via phone, email, and in person.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Handle all customer requests including product information and order status.
• Assist customers with product questions and order creation.
• Work with Account Executives to identify customer opportunities.

Skills

Excellent communication skills

Computer proficiency

Ability to work in a fast-paced environment

Team player

Familiarity with technology

Experience with apparel

Job description

The Sales Support Representative works closely with Account Executives and customers to provide a customer experience that exceeds expectations. This role acts as the first point of contact for customers who call or walk in handling a variety of customer requests for both managed and house accounts. Successful and ambitious Sales Support Representatives will have the opportunity to transition into Account Executives in time.

Primary Responsibilities

• Work with Account Executives to handle all customer requests including, but not limited to product information, quote requests, artwork, placing orders, order status inquiries and any other various customer needs.
• Handle inbound phone calls and email requests from all customers, assigned and house accounts.
• Assist walk in customers with product questions, creating quotes or orders, or with pickups.
• Identify opportunity with customers, assigned or not, and properly involve sales reps.
• Create online team stores for customers to support company initiatives and customer needs.
• Other duties as requested.

Required Skills

• Comfortable and well versed on computers.
• Excellent communication via phone, email, and in person.
• Ability to work in a fast paced environment adjusting priorities effectively.
• Works well in a small business environment as a team player.
• Understands technology and is able to learn systems and processes quickly.
• Experience with apparel is a plus.